Tmobile unlock

Learn how to unlock Apple iOS 12 devices for use with other carriers' SIM cards.

SIM unlock phone

  1. Check if your device is eligible and contact us to request the unlock.
  2. Choose how you want to unlock your device:

Use a non-T-Mobile SIM card

  1. Insert the SIM into the iPhone.
  2. Complete the first-time use process.
    • If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
    • If you don't get the setup prompt, follow the iTunes steps below.

Use iTunes

  1. Back up your iPhone using iTunes.
  2. When you have a backup, erase all content and settings on your iPhone.
  3. When you see the Welcome screen, connect your device to iTunes.
    If successfully unlocked, the message Congratulations, your iPhone has been unlocked will display.
  4. Use iTunes to restore your iPhone from the backup you just made.

Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. There is no Apple iOS version of this app available.


Things to know

The T-Mobile Device Unlock app comes pre-installed only on supported devices.

  • The app is not listed in the Play Store, if the app was installed on a device before, it may appear in My apps & games > Installed. But you cannot install the app from this location.
  • If the app is not listed, make sure it is not disabled or hidden on the device. The app will uninstall itself after a permanent unlock.

To use the app you need:

  • A T-Mobile account.
  • A T-Mobile Android device that supports the app and have the latest device software.
  • T-Mobile network coverage or a connection to a Wi-Fi network.
  • To meet device and account eligibility requirements.


Use the app

  1. Search for and select your device in Devices.
  2. Scroll down to How Tos and click Security.
  3. Look for and click Mobile Device Unlock.
    Note: If this link is not available, your device does not have the Mobile Device Unlock App. Check out how to contact us to request an unlock code.
  4. Follow the instructions to unlock your device.
  5. If you are having trouble unlocking your device, contact us at 1-877-746-0909 or check out our troubleshooting tips.

Temporary unlock expiration

  1. When a temporary unlock expires, you receive an expiration message.
  2. Tap OK. If a non T-Mobile SIM card is inserted, the device reboots.
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  • Samsung: Settings Connections More Connection Settings > Network Unlock

  • OnePlus: Settings Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock

  • LG: Settings Network & internet > Mobile networks > Network unlock > Continue

  • T-Mobile REVVLRY: Settings Network & Internet > Mobile network > Advanced Network Unlock

  • Older Android or other manufacturers: 
    • For Android 7 and newer, open the Device Unlock app. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
    • For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
  • Sours:

    Learn how to use the MobileDeviceUnlock code of the T-Mobile Aspect.


    The Mobile Device Unlock code allows the device to use a SIM card from another wireless carrier. This may be necessary when traveling internationally. To enter the Mobile Device Unlock code, follow these steps:

    Important: Stop if you receive an error message. The device may lock permanently if you enter the incorrect code multiple times.

    1. See if your phone is eligible to unlock: Mobile Wireless Device Unlocking.
    2. Contact Customer Care to request the Mobile Device Unlock code for your phone.
    3. Turn on the phone with the blocked SIM installed.
    4. Press the Center select key
    5. The phone displays a screen to enter the unblock code.  
    6. Enter the unblock code.
    7. Press the Center select key.
    8. Contact Customer Care to request your unblock code.
    9. Turn on the phone with the blocked SIM installed.
    10. Press the Center select key
    11. The phone displays a screen to enter the unblock code.  
    12. Enter the unblock code.
    13. Press the Center select key.

    Unlock tmobile

    Unlock T-Mobile

    How Do I Unlock My T-Mobile Phone?

    How to Unlock T-Mobile Phone to Work on Another GSM Network

    Generally T-Mobile devices will come carrier locked to the T-Mobile network so you cannot use it with a sim card from another provider. Depending on the make and model, you will either require an unlock code, or unlock the device on the back end (iPhones and devices with preinstalled T-Mobile Unlock Apps). on a daily basis unlocks Hundreds of T-Mobile phones for customer who are traveling, selling their phone as “unlocked” or simply do not wish to continue using T-Mobile service without having to buy a new phone.

    We can Unlock almost any T-Mobile Phone can unlock almost every T-Mobile device up to date. As mentioned before, we can unlock devices that even T-Mobile cannot unlock themselves and models which they state cannot be unlocked. We can unlock the following:

    – Devices with “Sim card not supported” (iPhone)
    – Devices asking for “Network Unlock Code”
    – Devices with Preinstalled T-Mobile Unlock App


    Network Unlock

    We unlock your T-Mobile Phone so you can use it on another network.


    Unlock From Home

    The Step by Step process is so easy do it from home. No Software or Cables required.


    Save on roaming fees

    If you are traveling, save money by buying a local SIM card. Use the sim card of your choice internationally.


    Lowest Price Guaranteed

    There are no middlemen! We will match/beat any competitor pricing.


    Official Unlocking Method

    Exact same method your provider will use. No risk in damaging your phone or voiding warranty.


    Lifetime Staff Support

    We have agents working around the clock 24/7 to answer any questions or concerns.


    Results sent via Email

    No need to bring your phone in, all results are emailed to you. Unlock from the comfort of your own home.


    100% Money Back Guaranteed 

    If we are unable to unlock your phone you will be refunded 100%.

    We can even Unlock the devices T-Mobile will Not Unlock for you!

    Network / Carrier UnlockYes. This is to unlock your devices carrier restrictions. No more sim lock.
    Permanent UnlockYes. Once unlocked it is permanent, no relocking
    Blacklist SupportedYes. We can unlock blacklisted phones (no guarantees it will work with the same provider or other domestic carriers)
    Unpaid Bill SupportedYes. Unpaid bill status devices can be unlocked
    SIM card RequiredYes. A sim card from a different carrier will be required
    Data Cable RequiredNo. No need to plug it into a computer unless it must be done via an alternative method

    Keep in mind, Unlocking a T-Mobile Device is 100% Legal. It does NOT void your warranty, contract or effect the plan you currently have.

    Get Your T-Mobile Phone Unlocked

    Unlock All T-Mobile Devices and Models:

    Unlock T-Mobile iPhone
    Unlock T-Mobile Samsung
    Unlock T-Mobile LG
    Unlock T-Mobile HTC
    Unlock T-Mobile Nokia
    Unlock T-Mobile Sony
    Unlock T-Mobile Alcatel
    Unlock T-Mobile Motorola
    Unlock T-Mobile Blackberry
    Unlock T-Mobile Kyocera
    Unlock T-Mobile Sonim
    Unlock T-Mobile Huawei
    Unlock T-Mobile ZTE

    + all other Models from T-Mobile

    After unlocking your T-Mobile phone, recommends the Following Networks:

    Simple Mobile
    Red Pocket
    Freedom Mobile

    The Unlocking Process

    1. Fill out the unlock form with your device details
    2. Once we have received your request form, we will start to search for your unlock.
    3. Our automated system will email you the T-Mobile unlock when it’s ready.
    4. Follow the unlock instructions emailed to you. Follow our how-to unlock walk through.

    (Keep in mind Devices with preinstall Unlock App or iPhones do not require an Unlock Code but will be unlocked from the backend)

    Need Help?

    If you have any further questions, please contact our 24/7 support.

    Ready to Unlock?

    Select “Choose Make” at the top to Proceed with Unlocking your T-Mobile phone.


    How to unlock a phone from T-Mobile to change carriers or travel abroad with your phone

    • To unlock a phone from T-Mobile, there are several requirements to meet for eligibility. 
    • The process to unlock a T-Mobile phone is more involved than other major carriers for certain devices. 
    • It takes approximately two business days to unlock a phone from T-Mobile. 
    • Visit Insider's Tech Reference library for more stories.

    Are you thinking it's time to upgrade your phone and switch to a new carrier?

    If you're a T-Mobile customer, there are a few hoops you may need to jump through, depending on your phone and plan. If your device is eligible, T-Mobile will remotely unlock it within two business days. 

    Below are all the requirements and steps you'll need to unlock your iOS or Android phone and plan.

    How to unlock a phone from T-Mobile

    There are several requirements you may need to meet for eligibility, depending on how you purchased your phone. 

    Requirements to unlock any phone from T-Mobile 

    • Your phone must be purchased from T-Mobile.
    • The phone cannot be reported lost or stolen.
    • Your account with T-Mobile must be paid in full and in good standing with no fraudulent activity. 
    • You can't have requested more than two device unlocks within a year.

    Requirements to unlock a postpaid T-Mobile phone 

    • Your account must be fully paid off, including any payments for the device. 
    • Your device must be active for at least 40 days on T-Mobile's network.

    Requirements to unlock a prepaid T-Mobile phone 

    • The device must be active on a T-Mobile network for one year.
    • If the device hasn't been active for a year, each active line on the account must have had over $100 in refills since activating the account, and the device must be 14 days past its date of purchase. 

    Note: For postpaid and prepaid phones, T‑Mobile may ask for proof of purchase or information about your account to grant eligibility. 

    How to unlock an iPhone on T-Mobile  

    Once you've met all the eligibility requirements, you need to contact T-Mobile in order to submit a form to unlock your phone.

    If the phone is already unlocked, T-Mobile's site offers a guide for using the phone with other carriers.

    How to unlock an Android phone on T-Mobile

    The process will vary slightly depending on your phone's manufacturer, but you need to be connected to either the internet or the T-Mobile network. 

    You will first need to head to your Settings app and then follow these steps on your device. 

    On Samsung phones, Tap Connections, then More Connection Settings, and select Network Unlock.

    On OnePlus phones, Tap Wi-Fi & internet, then SIM & network, and select Advanced or NetworkUnlock.

    On LG phones, tap Network & internet, then Mobile networks, then Network unlock, and select Continue.

    On a T-Mobile Revvlry phone, tap Network & Internet, then Mobile network, then Advanced, and select Network Unlock.

    Next, on any device, select Permanent Unlock to unlock the phone. Then restart your device. 

    Unlocking an Android through T-Mobile's Device Unlock app

    T-Mobile customers with an Android 7 device or newer can request a code that unlocks your phone through the Device Unlock app from T-Mobile. This application only works on select supported devices and is already installed on the phone. 

    To check if your device can use the Device Unlock app, go to T-Mobile's Devices page in a web browser, search for your device, and select it from the list of device images that appear as you type. 

    t-mobile phone unlock - search for devices page

    On the page for your device, scroll down to the How Tos section, click Security, and then select Mobile Device Unlock from the dropdown menu for further instructions on unlocking your device. 

    If your device lacks a Mobile Device Unlock option on that page, it may be ineligible to use the Device Unlock app. In that case, you should contact T-Mobile for further instructions. 

    Military personnel exclusions for unlocking a T-Mobile phone 

    Regardless of the type of phone you have, if you're an active military personnel you can have your phone unlocked at any time as long as the account is in good standing and you have documentation to confirm your deployment. T-Mobile asks that you contact them to assist with the unlocking process.

    Ron Lyons, Jr.

    Freelance Writer


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    Unlock your mobile device

    Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device. 

    If you purchased your device from T-Mobile or if you have a T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking.  In order to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier or manufacturer who sold you the device.

    T-Mobile’s approach to device unlocking

    Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

    Some devices cannot be remotely unlocked by T-Mobile.  In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.


    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge.

    Device eligibility is determined as follows:

    • The device must be sold by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • The account associated with the device must be in good standing.
    • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

    Unlock eligibility for mobile devices on Postpaid plans

    • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
    • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
    • If the device is associated with a canceled account, then the account balance must be zero.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

    Military and other exceptions
    Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details.


    Getting Help

    If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.



    This policy is subject to T‑Mobile’s Terms and Conditions of service and may change without notice. T‑Mobile may deny any request for mobile device unlocking in our sole discretion if the request is an effort to defraud the company.


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