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DeeDee Wil Str

Your pictures look nothing like your locations inside. And I paid for a total of 7 nights. The bath tub was slimy and unclean. The tub had mold and pubic hair. The toilet rim had mold. Kitchen counters were sticky and unclean. When I complained I was told I could leave. I was treated horribly by the front desk clerk and then when I complained the manger spoke more disrespectful than the clerk. The price might be decent but the hotel room was unsanitary. Be careful, you may catch something or inadvertently take something home with you. I would not recommend anyone staying there unless you bring your own cleaning supplies and insects to spray! I ended up leaving early and NO REFUND was given although the clerk led me to believe I would be. This location is as dishonest as they come. But it appears that is common practice with this chain. I’ve been contacting their customer service department for 3 weeks leaving messages with representatives. They do not respond.

Sours: https://m.facebook.com/ExtendedStayAmerica/photos/a.468063343285428/3645319018893162/?type=3

FREQUENTLY ASKED QUESTIONS

Our WoodSpring Suites® extended stay hotellocations are meant for guests needing a room for several nights, a week, or a month. Our guests can always expect a great deal on a comfortable, clean, well-designed room and welcoming, friendly staff support but some of the expectations of a traditional hotel guest may not be aligned with our model. Our hotels - like all extended stay hotels - are "different" from standard, "nightly" hotels with higher rates that include various amenities for leisure guests.

WoodSpring Suites are built-in building and room design, pricing, and operating model - to save costs for our guests providing them only what they need at a low rate and offering a curated collection of add-ons that some guests may want at a fair price. The following list of frequently asked questions helps clarify what our business model means for guests.

If you still have questions after reviewing the below, visit our CONTACT US page for a variety of options for additional resources.

Sours: https://www.woodspring.com
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8 Mistakes to Avoid When Booking Extended-Stay Hotels

Extended-Stay Hotels

Publish Date: September 07, 2020 / Categories: Extended Stay Hotel

Did you know that 34% of Americans booked an extended-stay hotel for five to 10 days, while 36% booked one for 30 to 180 days?

If this is your first time booking an extended-stay hotel for business, you might not have been aware of their popularity. There are a few things you must know before you hit the book button.

Read on to learn about these mistakes to avoid when booking extended-stay hotels. 

1. Not Getting a Price Match

With so many third-party hotel booking sites, you’re bound to find multiple prices when looking for an extended stay hotel. It’s a great idea to look at multiple sites before you commit to booking an extended stay. 

If you find a room you like, see what different sites charge for it. Hotels oftentimes have to pay a fee to have their site listed on these sites.

To get the best price possible, try calling the hotel and see if they price match the best price you found. While it might not always work, you should give it a try. 

You’re spending the money on an extended stay, so you should get the best deal possible.

2. Booking a Non-Refundable Room

It’s a fact that non-refundable rooms are a lot more affordable than refundable rooms. While you might choose to go for the lowest possible rate, booking a non-refundable room might not be practical.

If your plan is to book an extended stay hotel for business purposes, your company will not want to risk losing their money if the trip gets canceled. 

Also, keep in mind that other things could come up, such as an illness or family emergency that might force you to cancel the hotel. 

When booking an extended stay room, the best thing to do is to get a refundable room, even if it costs you a few dollars more. You could end up losing more in the long run.

3. Not Taking Advantage of Hotel Rewards Programs

If you find yourself booking extended stay hotels often for corporate purposes, a big mistake is not signing up for hotel rewards programs. 

Many hotels offer loyalty programs to their guests, and these are free to join. If you find yourself booking the same extended-stay hotel, it’s worth asking if they have a rewards program. 

While rewards programs vary from place to place, most hotels allow guests to redeem their points for free rooms, room upgrades, and other perks. Not to mention, hotels also reward their loyal guests with added perks such as faster Wi-Fi or free breakfast. 

4. Not Using a Credit Card

When booking any type of hotel is a mistake to use anything other than a credit card. Not only do credit cards offer rewards to their members, such as cashback, points, airline miles, free rooms, and more, but they also help protect your transaction.

For example, if you booked a room with a third-party booking site and it turns out to be a scam. Your credit card company will be able to follow the trail and refund your money. 

Also, if you were to pay in cash when you arrived at the hotel and had a horrible experience, you wouldn’t be able to report them to your credit card or bank to get your money back.

A lot of people are not aware that some hotels will require an incidental deposit of $100 or more. When booking an extended stay hotel, it might be a while until you get your deposit back, and that money will keep missing from your bank account.

This deposit can be a lot taken out of your bank account, which is why paying with your credit card is the best way to go. 

5. Not Checking the Hotel’s Location Before Booking

When it comes to booking a hotel, you should be aware of the location before you book. It doesn’t matter if the rooms are beautiful and the hotel has a pool if it will take you 45 minutes to get to your where you need to be. 

If you’re booking an extended-stay hotel for business, you need to check the hotel’s location compared to your business place. 

Take a few minutes to type in both addresses on Google Maps to see your commute. Make sure you also account for traffic during rush hour. 

6. Only Thinking of the Rate When You Book

When it comes to extended-stay hotels, you shouldn’t let the rate alone determine your booking. After all, you plan to stay there for an extended period of time, so it will be your home away from home. 

Before you book your extended-stay hotel, you should consider all of the perks they offer. Do they offer laundry services, free breakfast, airport shuttle, etc.

If you plan on staying for a lengthy period of time, it’s important you have as many of the comforts as you would at home. 

7. Failure to Check Arrival and Departure Dates

While this might seem like a given, how many times have you showed up at an appointment on the wrong day or time? We’re only human, and we’re bound to make mistakes. 

Before you book any travel-related booking, it’s important that you double-check or even triple-check your arrival and departure time. 

The last thing you want is to show up at the extended-stay hotel and realize your booking started a day early. 

8. Not Reading Guests Reviews

Another mistake you could make when booking an extended-stay hotel is not reading the reviews. If an extended-stay hotel seems to0 good to be true, reading the reviews will help you decide. 

Although you should always take reviews with a grain of salt, they do provide valuable information such as the accuracy of the location, cleanliness, value for your money, and more. 

Booking Extended-Stay Hotels Made Easy

Now that you know about these mistakes to avoid when booking extended-stay hotels, you’re ready to take your trip. 

Remember to inquire about price matching, read guest reviews, avoid booking non-refundable rooms, always use a credit card, and more. 

Are you ready to book your next extended-stay corporate hotel? Contact us today to see our locations and book the best rate.

Sours: https://affordablecorporatesuites.net/8-mistakes-to-avoid-when-booking-extended-stay-hotels/
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Terms & Conditions

SITE USER AGREEMENT

Your use of any of Extended Stay America’s websites (this “Site”) is governed by the following terms and conditions. Your use of this Site constitutes an agreement between you and Extended Stay America, Inc. and its affiliates, subsidiaries and related companies (collectively, “Extended Stay America”, “we”, “us” or “our”) and your acceptance of our Privacy and Security Statement.

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. BY USING, VIEWING, OR OTHERWISE UTILIZING THIS SITE, THE SERVICES OR FUNCTIONS OFFERED IN OR BY THIS SITE AND/OR THE CONTENTS OF THIS SITE IN ANY WAY, YOU AGREE TO EACH AND ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE IMMEDIATELY DISCONTINUE USE OF AND LEAVE THIS SITE. IF YOU ARE NOT EIGHTEEN (18) YEARS OF AGE OR OLDER OR ARE OTHERWISE INCAPABLE OF ENTERING INTO A LEGALLY BINDING AGREEMENT, PLEASE IMMEDIATELY DISCONTINUE USE OF AND LEAVE THIS SITE.

Extended Stay America may, at any time, in its sole discretion, modify, add, or remove all or portions of these terms and conditions without notice and, unless otherwise indicated, such changes will be effective immediately; therefore, please check these terms periodically for changes. Your continued use of this Site following any changes to these terms and conditions shall be deemed acceptance of any such changes. Please print and retain a copy of these terms and conditions for your records.

CHECKING IN

Your reservation is guaranteed for arrival up to 6pm local hotel time on date of arrival. Please contact your destination hotel should your travel plans require a check-in past 6pm local hotel time on the date of arrival.

CANCELLATIONS

Reservations must be cancelled by 6pm local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Advanced Purchase (AP) reservations are non-cancellable. Cancelling more than 24 hours after the original time of booking, or failing to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Extended Plus Program (EPP) reservations cancelled more than 24 hours after the original time of booking, or failing to show, will forfeit their nonrefundable deposit equal to 3 nights’ room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

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The Site is for your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, artwork, text, video, audio, pictures, content, trademarks, trade dress and other intellectual property, or any products or services found on, or obtained from, this Site.

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You agree that the Site is available only to individuals and entities that can form legally binding contracts under applicable law. Without limiting the foregoing, the Site and the services offered by the Site are not available to minors. If you do not qualify, you may not use the Site. You warrant that you are eighteen (18) years of age or older to reserve a room on this Site.

You also agree that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

You also warrant that all information supplied by you or members of your household in using this Site is true and accurate.. You understand that overuse or abuse of the reservation facilities of this Site may result in your being denied access to such facilities. For any reservations or other services for which fees may be charged, you agree to abide by the terms or conditions of purchase imposed, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of rates, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site and you guarantee the accuracy of any information you provide in relation thereto, including any payment information.

Some rates have special eligibility requirements such as Extended Perks, auto club or seniors membership. It is your responsibility to verify that you qualify for the rate that you have booked. Hotels are not obligated to honor rates if you do not qualify.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Site, you warrant to Extended Stay America that you will not use this Site for any purpose that is unlawful or otherwise prohibited by these terms, conditions, and notices.

COPYRIGHT AND TRADEMARK NOTICES

All materials contained in this Site are the copyrighted property of Extended Stay America, Inc., its affiliates, subsidiaries, related companies and/or third party licensors   No material from this Site or any Internet site owned, operated, licensed, or controlled by us or any of these parties may be copied, reproduced, republished, uploaded, posted, transmitted, scraped or distributed in any way without our express prior express written consent. All trademarks, service marks, trade names, trade dress and logos are proprietary. You may not use any of the trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. We value our trademarks and take infringement of them seriously.

COUPONS, PROMOTIONS, AND OFFERS

On occasion, we provide online coupons and special promotions to users of this site. Advertised prices are per standard room type based upon single occupancy. Rates do not include taxes or incidental charges. Minimum stay may be required.  Unless otherwise specified, only one promotion discount per thirty days can be used by the same guest at the same hotel location.  Rates are subject to availability and location and may be changed without notice. Additional restrictions and blackout dates may apply.

CODE OF CONDUCT

As a condition to your use of the Site, you agree to follow our Code of Conduct, set out below. Under this Code, you will not:

  • Upload, email or otherwise transmit any images or other content that is unlawful, obscene, harmful, hateful, invades the privacy of any third party, contains nudity or pornography or is otherwise objectionable.
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  • Infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. Electronic materials – such as music, videos, games, images and text in electronic form – can easily be copied, modified and sent over networks (such as the internet). These electronic materials are thus extremely vulnerable to unauthorized distribution and copyright infringement. These materials may not be transmitted over the Site without the copyright owner's permission or without a legitimate "fair use" justification for the transmittal.
  • Transmit materials that contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer-programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  • Use the Site to artificially generate traffic or page links to a website or for any other purpose not expressly allowed under these Terms.
  • Use the Site in a manner that could disable, overburden or impair the Site or interfere with any other party's use and enjoyment of the Site, such as through sending "spam." 
  • Use the Site to test or reverse engineer the Site in order to find limitations, vulnerabilities or to evade filtering capabilities.
  • Seek to obtain access to any materials or information through "hacking", "data harvesting" or through other means we have not intentionally made available to you through the Site.
  • Use the Site for any purpose that is unlawful or prohibited by these Terms. For example, you will not use the Site to violate any law, statute or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising).

REGISTRATION/PASSWORDS: 

If, at any time, Extended Stay America requires registration in order to access or use any areas or information at this Site, you agree to: (1) provide true, complete, accurate and current data, as requested in the registration process (the "Registration Data"); (2) maintain and update the Registration Data promptly as required herein; (3) prevent unauthorized access or use by you or others by using your user identification number and/or passwords; (4) promptly report any unauthorized use or disclosure of your password or other breach of any Site security; and (5) not assign or transfer (or attempt to do the same) any rights granted to you under this Agreement. Extended Stay America reserves the right to suspend, and/or to refuse any further, access or use of any Site or information, if Extended Stay America learns or reasonably suspects that your Registration Data is false or inaccurate, if you refuse to provide complete and updated registration information, or you misuse or permit another to use your password who is not authorized to do so.

LINKS

This Site may contain hyperlinks to websites owned or operated by parties other than Extended Stay America. Such hyperlinks are provided for your convenience only, and the inclusion of any such hyperlink does not imply endorsement by Extended Stay America of the linked websites or any association by Extended Stay America with the owners or operators of such websites. The linked websites are not under the control of Extended Stay America, and Extended Stay America is not responsible for the availability or privacy and/or security policies of such websites. Extended Stay America does not endorse and is not responsible or liable for any content, products, services or other materials available on or through any linked website, including without limitation any hyperlink contained in a linked website. By using the Site to search for or link to another website, you agree and understand that such use is at your own risk.

LIMITATION ON LIABILITY

EXTENDED STAY AMERICA SHALL NOT BE LIABLE FOR ANY LOST PROFITS, COST OF COVER, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE SERVICES OR FUNCTIONS OF THIS SITE OR ARISING OUT OF YOUR ACCESS TO, OR INABILITY TO ACCESS, THIS SITE OR YOUR RELIANCE UPON THIS SITE OR THE SERVICES, CONTENT OR MATERIALS IN, OR FUNCTIONS OF, THIS SITE, PROVISION OF, OR FAILURE TO PROVIDE SERVICES, OR INFORMATION, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE), TO THE FULLEST EXTENT PERMITTED BY LAW. EXTENDED STAY AMERICA HAS NO DUTY TO UPDATE THIS SITE OR THE CONTENTS THEREOF AT ANY TIME OR FOR ANY REASON. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING AND USING THIS SITE.

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YOU AGREE THAT YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THE CONTENT, MATERIALS, AND SERVICES IN THIS SITE ARE PROVIDED "AS IS" AND ON AN “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY, REPRESENTATION, CONDITION, UNDERTAKING OR TERM OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR A PARTICULAR PURPOSE.

THIS SITE MAY CONTAIN ERRORS, INACCURACIES, OMISSIONS OR INCOMPLETE DATA (INCLUDING WITHOUT LIMITATION MISTAKEN HOTEL RATES OR AVAILABILITY). EXTENDED STAY AMERICA RESERVES THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER A RESERVATION ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE RESERVATION AND YOUR RESERVATION IS CANCELLED, WE WILL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.  EXTENDED STAY AMERICA DOES NOT WARRANT, REPRESENT OR ENDORSE THE ACCURACY, RELIABILITY, USEFULNESS OR COMPLETENESS OF THE SERVICES, CONTENT, OR MATERIALS IN THIS SITE OR ANY SITE LINKED TO IT. FURTHER, WE DO NOT WARRANT THAT THIS SITE OR THE SERVICES, CONTENT, MATERIALS OR FUNCTIONS CONTAINED IN THIS SITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, SERVICES, CONTENT, MATERIALS OR THE SERVERS THAT MAKE THIS SITE OR SUCH SERVICES, CONTENT AND MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ARE ACCURATE OR COMPLETE. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, CONTENT, MATERIALS, OR FUNCTIONS AVAILABLE THROUGH THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

WE RESERVE THE RIGHT TO CANCEL OR MODIFY RESERVATIONS WHERE IT APPEARS THAT A CUSTOMER HAS ENGAGED IN FRAUDULENT OR INAPPROPRIATE ACTIVITY OR UNDER OTHER CIRCUMSTANCES WHERE IT APPEARS THAT THE RESERVATIONS CONTAIN OR RESULTED FROM A MISTAKE OR ERROR.

YOU AGREE THAT EXTENDED STAY AMERICA IS NOT RESPONSIBLE OR LIABLE IN ANY WAY FOR ANY INJURY, LOSS OR DAMAGE TO YOUR COMPUTER OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION RELATED TO OR RESULTING FROM USE OF THIS SITE.

INDEMNIFICATION

In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with this agreement, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defense of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval shall be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defense. You shall cooperate with us in the defense of any Claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

GENERAL

These terms shall be governed in all respects by the laws of the State of North Carolina without giving effect to its conflicts of law provisions. Both parties submit to the personal jurisdiction of and venue in the state and federal courts in the State of North Carolina located in Charlotte, Mecklenburg County, North Carolina.  The parties further agree that any cause of action arising under these terms shall exclusively be brought in such courts. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Extended Stay America’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. This agreement and the terms and conditions contained herein set forth the entire understanding and agreement between Extended Stay America and you with respect to the subject matter hereof and supersede any prior or contemporaneous understanding, whether written or oral.

Sours: https://www.extendedstayamerica.com/terms-conditions

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Frequently Asked Questions

At Extended Stay America, we’re dedicated to providing the best lodging experience for all our customers. Have a question about our hotels or our brand? Some of our most frequently asked questions are below.

Don’t see what you’re looking for? Feel free to email us and we’ll get back to you shortly.

We’re top in the country for weekly rate hotels, and offer special rates for stays between 7-14 nights, 15-29 nights, and 30 + nights. The special Extended Stay America weekly or monthly rates automatically appear in the results when your search is for a stay of one week or more.

Our hotels allow packages to be delivered to guest who have an existing reservation or are currently residing with us. Packages can be retrieved at the Front Desk with proper identification.

Our special suites can accommodate a maximum of two or four people per room, depending on the room type. When you select the number of people in your party when you book your room, we display only those rooms that can accommodate you.

While children under 17 always stay free with an adult in the same room, there is an "Extra Person Charge" for an additional adult of $5.00 nightly. This charge automatically shows up when you search for a room and enter more than one adult in the dropdown box.

Extended Stay America follows each state’s mandated Age of Majority which may vary. Please call your preferred hotel to confirm.

Specials, Promotions, and Discounts

We do offer hotel rates for government, military, seniors (age 55+) and auto club members. When you book a room online, select the appropriate type from the dropdown box titled Choose Rate and the rate will adjust.

In the Find a Hotel form located on any page there is a drop that reads “Best Rate Available.” When you click that drop down menu, select promotional code within special rates box will appear where you can enter the code.

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.

Yes, all properties offer free Wi-Fi in every room. Contact the hotel's front desk for access code.

Our front desk can assist you with mail delivery, fax service and copy service should you need it.

Our guests have access to local calls and voice mail. You can retrieve your voice mail from your room or by remote access. Please be sure to check with the front desk for your voice mail extension and applicable fees.

Reservations must be cancelled by 6pm local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Advanced Purchase (AP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Extended Plus Program (EPP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to 3 nights’ room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

To cancel a reservation, please click here. To cancel an AP or EPP reservation, please call the hotel.

At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly or monthly rate will be charged for the first week of their stay upon check-in, except in some cases indicated by Extended Stay America to the reservation holder prior to check-in. Reservations made with advanced purchase rates are non-cancellable and non-modifiable and must be booked within a minimum seven days prior to check-in. Your rate is based on your length of stay. If you have a confirmed weekly or monthly rate, in order to receive that rate you must stay the minimum number of nights. Should you check out early, your rate is subject to change. Reservations are based on availability.

For guests opting to pay for their rooms in cash, a $100 cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made by cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. At check-out, after satisfactory inspection, the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit, and again at check-out verifying the final balance returned.

Select Extended Stay America locations offer shuttle service.

Yes, we offer safe deposit boxes at all locations. Ask at the front desk if you would like one.

Every Extended Stay America hotel room includes a full size iron and ironing board.

Many of our Extended Stay America hotels offer on-site exercise rooms or access to exercise facilities nearby. To see if a hotel partners with a gym in the area, please contact the hotel directly.

Many of our Extended Stay America properties offer swimming pools and/or hot tubs; check directly with the hotel.

Yes, all of our locations offer smoke-free rooms. Although we will do our best to accommodate your request, we cannot guarantee smoking preference at this time.

All Extended Stay America hotels have on-site laundry rooms with coin-operated washers and dryers available 24 hours a day, so you can do your laundry whenever it’s convenient.

Our newly renovated suites in all Extended Stay America hotels offer flat-screen TVs with premium channels: Showtime, Showtime 2, CNN, CNN Headline News, Fox News, TNT, WTBS, Discovery, Cartoon Network, USA, Oxygen, ESPN, ESPN 2, ESPN News, ESPN Classic, and The Weather Channel, as well as locally broadcast network affiliates including ABC, CBS, FOX, NBC, and PBS. Channel offerings may vary by property.

Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us.

For 8 or more night stays: One "full service" housekeeping is provided each week. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day. Additional full or refresh services are available as outlined below.

For 1-7 night stays: Fresh towels and linens are available at the front desk as often as needed. Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed.

Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Additional Full Service can be purchased at $10 per service. Refresh Service (optional service): Replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. Refresh Service can be purchased at $5 per service. *Dishes are not washed during either service.

At Extended Stay America, our hotels provide a variety of amenities depending on the location. To verify the amenities of a hotel, simply visit the main page of your desired location and click the “hotel amenities” tab or please feel free to call the hotel directly.

For official check-in/check-out times, see the "services and policies" under each listing. Additional fees may apply for early check-in or late check-out.

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Tax exemption is processed as an automated credit for our guests. The day that the tax refund is processed depends on the state in which you are staying and is only applicable for consecutive stays. Please check with the hotel directly for more detailed information.

We’d love to have you onboard. To check out our current job openings, please visit our careers page and submit your resume online.

We’re sorry to hear you’ve left some items behind. Please contact the front desk of the hotel to verify if your items have been found. If your items were found, management will give you proper instructions on how you can retrieve them. Please note that guests are responsible for method of delivery.

We appreciate you reaching out to our organization to assist with your contribution to bettering the community. As you can imagine, we receive numerous requests for in-kind support. While we would love to be able to contribute to every request we receive, to be able to make a meaningful impact in the communities that we serve, Extended Stay America has focused its charitable giving by partnering with the American Cancer Society to help in the fight against cancer. We donate tens of thousands of hotel room nights to support people who are in need of lifesaving cancer treatment away from home. Once again, we thank you for taking the time to reach out to us and commend you for actively supporting and providing resources for those that are in need in your community. Should you have any additional questions or need further assistance, please do not hesitate to contact us directly.

Got Questions? We got answers!

Extended Perks Rewards Program

Extended Perks is our new hotel rewards program that does away with points and instantly gives its members great savings. Enjoy instant savings on hundreds of your favorite brands—everything from dining to rental cars, theme parks, salons, on-line and retail shopping, entertainment, and more! Learn more and join today here

New Extended Perks members who received our 20% off discount can only apply their promotional code to one upcoming reservation.

You may reset your password by visiting our login helppage. Once you fill out your email address, we will email you a link in which you can reset your password.

We’ve done away with loyalty numbers altogether so that guests can focus on saving! Extended Perks does not assign loyalty numbers, points, or physical cards. Once you create an account, you’re automatically eligible to receive every one of the hundreds of the national and local deals and discounts we offer! It’s our way of saying thank you!

Thank you for interest in Extended Perks! You can sign up for our rewards program by simply clicking here. You can also sign up for Extended Perks the next time you book a reservation onsite at a property or when you call our reservation offices

Our Extended Perks program does not dole out points for any stay, purchase, or transaction; the program is completely points-free. By just having signed up for Extended Perks, you are automatically eligible to reap any and all Extended Perks offer, discount, and deal!

Extended Perks is not a tiered or status-based program. All Extended Perks members have the same access to our hundreds of deals.

Unfortunately we cannot tie a reservation back to an account after the reservation has been made. In the future, please remember to log in before making a reservation on ExtendedStayAmerica.com. You may still access your reservation by visiting our find reservations page and inputting your last name and confirmation number. Extended Perks members aren’t “docked” or penalized for not having all of their reservations listed in their accounts—you will always be eligible to reap any of our Extended Perks deals no matter how many times you stay with us!

We have done away with usernames as a login credential on extendstayamerica.com. Moving forward, past Extended Stay America account holders just need to log in with the email address originally tied to their accounts, and their passwords. Guests who had one account assigned to one email address will still be able to log into their accounts. If you try to log in and our website does not recognize your login information, this most likely means that your account was purged and you will need to create a new account

No problem! Please call 1-877-408-8605 and we’ll be happy to assist you. If you have a question about an offer related to one Extended Stay America’s promotional codes, please contact us via email or by calling 1-800-804-3724.

Extended Perks is 100% digital. Extended Stay America does not send its members physical Extended Perks rewards cards or account summaries via snail mail.

Thank you for choosing Extended Stay America for your business travel needs! Travel planning systems vary—we recommend talking to your travel coordinator or administrator on how best to handle this. However, most systems ask for rewards numbers so that employees can receive their corresponding points. Again, Extended Perks is not a points-based program; we don’t distribute points in any way. You will always be eligible to access all of our Extended Perks deals regardless of the number of Extended Stay America hotel stays listed in your account.

We are excited to offer our Extended Perks mobile app, available for iPhones and Android devices. Simply download the app onto your phone, and you’ll instantly have every Extended Perks deal available to you in your pocket! With hundreds of national and local deals available, you’ll be able to save big—no matter where your travels take you!

Our weekly deals email program offers weekly discounts on our Extended Stay America hotels. Our Extended Perks rewards program offers the same great deals on our hotels, plus hundreds of deals to national and local retailers, restaurants, services, and brands.

Guests can obtain their mobile access code by logging into their Perks account on their computers. After logging in on ExtendedStayAmerica.com, just click the Extended Perks link at the top of your screen. Once you get to your deals page click the GET THE APP button near the top of your screen. The copy in red is their mobile access code.

Welcome to Extended Perks! We are excited to offer you one of many discounts off of our hotels! Please note that all of our discounts and offers, including our introductory 20% off discount offered to new Perks members, are not valid on past, pending, or current reservations.

We apologize for the inconvenience. You can pause, limit, or unsubscribe from our mailings.

Please contact us to delete your account—we’re sorry to see you go!

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Sours: https://www.extendedstayamerica.com/company/faqs
DIFFERENCES between a “hotel” and an “extended stay america”

 

Old11-21-2014, 08:17 PM
 

Location: Various

1 posts, read 3,648 times

Reputation: 10

Hey all, I am looking at a rate for an extended stay hotel, and it quotes a rate for 30+ days that is lower than the standard rate. However it says in the fine print, "Modifying Your Reservation:
Please note that a change in the length or dates of your reservation may result in a rate change."

When I asked the hotel front desk they were unclear as to what that meant. I only need to stay in the hotel until I find a place to live, which may take less than 30 days. Has anyone used this type of rate, and left earlier than 30 days, if so what happened? Thanks!

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Old11-21-2014, 08:35 PM
 

Location: Silicon Valley

18,817 posts, read 27,962,206 times

Reputation: 38225

The reason the rate is different for 30+ days is because of the luxury taxes for hotels. If you stay 30+ days you don't have to pay them, stay less and you do. So, it's not the hotel's choice, it's government taxes that are involved. Less than 30 days, you pay the exorbitant luxury tax. That's my understanding, anyway.

I stayed in an Extended Stay America when moving in the past, and stayed over 30 days, so I got the break.

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Old11-22-2014, 04:11 PM
 

Location: Tennessee at last!

1,884 posts, read 2,594,537 times

Reputation: 3844

I have stayed in a long term hotel while a house was in escrow. In that case if I left the hotel before the 30 days then the rate was converted to the weekly rate, plus the daily rate to equal the number of days I stayed, so there was an extra charge. Your front desk person should be able to tell you exactly what the charges would be if you left early, or ask a manager.

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Old11-22-2014, 05:36 PM
 

Location: under the beautiful Carolina blue

20,976 posts, read 31,436,172 times

Reputation: 17081

It means they will change your room rate. I find it hard to believe that they couldn't explain this to you. Let's say you are paying $90 a night for 30 days - if you stay 15 days instead maybe you'll pay $150.

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Old11-23-2014, 12:08 AM
 

Location: Living rent free in your head

38,935 posts, read 19,358,632 times

Reputation: 29206

If you leave before 30 days you need to do the math because they can convert it to either a daily or a weekly rate. If you are only going to leave a few days early it might make sense to just leave the room and check out when your 30 days is up.

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Old11-23-2014, 12:29 AM
 

988 posts, read 1,656,403 times

Reputation: 929

Others hit upon the basic concepts. You are being quoted a lower rate on the understanding you are going to buying 30+ nights of hotel rooms - so that is what they more or less budget for revenues for the hotel. If you leave early, the hotel will be out revenue they were expecting so the rate changes to a more expensive weekly or daily rate, which may be calculated back to the first day. It's sort of like going to Sam's Club or Costco and buying bulk - you pay less for each unit because you bought more of them.

The FD should be able to tell you how the change will change. It might take a few minutes so try to be patient and go to the FD when they have time to do the work, but either they should tell you or not expect a different rate.

2sleepy makes a very good point. If you're only a few days short of 30, it may be worth just leaving the room and do normal check out. Especially ask if sales taxes are removed after 30 days. Many states do not have the hotel charge sales tax if a guest stays 30 days. This is on the argument it's a residential lease situation as opposed to tourist stay. Since most cities charge high sales taxes on hotel rooms, it can easily be a difference of $10+ per day. Multiply by 30 days and you're talking a $300 difference in how much you pay - again can easily be worth paying a nightly rate for 2-3 days and not pay $300+ in tax on that room.

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